🔒 eTroBiz Product Warranty

📝 Introduction

This article explains the warranty coverage for products purchased from etrobiz.com.

All goods dispatched from our warehouse are quality-checked before shipping, including:

• Visual inspection

• Hardware and software function testing

• Packaging verification

• Ensuring correct accessories and adapters are included

We are committed to open, prompt, and respectful communication with all customers in case of any product issue.

⚠️ If you encounter a problem, please contact us before opening a dispute with PayPal or your credit card provider. In most cases, we can resolve your issue quickly.

📦 What Does the eTroBiz Warranty Cover?

The warranty applies to products that:

• Arrive with a manufacturing defect, or

• Develop an internal fault under normal usage (not due to misuse or physical damage)

In such cases, contact us. We’ll coordinate with the supplier who may arrange for a repair or replacement/refund.

❌ What Is Not Covered

The warranty does not include:

• Technical support for installation or usage

• Product configuration assistance or software issues

• Compatibility advice or connection help

• Software/OS updates or firmware flashing (this voids the warranty)

• Diagnostic help or troubleshooting guidance

🛠️ Repair-Based Warranty

By default, the eTroBiz warranty provides:

• Free repair of the faulty product by the supplier

• Free return shipping after the repair is completed

If repair is not possible or would take too long, an equivalent product will be offered.

📆 Warranty Period: 3 Months

The warranty period starts on the day the product is received by the initial recipient:

• For resellers, this means the date the goods are received from eTroBiz.

• The coverage lasts exactly 3 months from that day.

If tracking confirmation is unavailable, the warranty period is assumed to start 30 days after shipment.

💰 Who Pays for What?

❗ If the returned item is found to be functional, no refund is given. eTroBiz may apply a restocking feeat its discretion.

🛑 Warranty Limitations & Non-Eligible Cases

You are not eligible for compensation or returns in the following situations:

• Return was not approved or did not follow RMA procedure

• Warranty period has expired

• Product damaged due to poor packaging when returned

• Product tested and confirmed to be functional

• Product damaged by customer misuse, neglect, or accident

• Functional but unwanted product returns

• Product ordered incorrectly (wrong version, color, size, etc.)

The customer is solely responsible for choosing the right product, including:

• Memory/storage capacity

• Features or specs

• Color or garment size

• Screen size, touchscreen type

• TV format (DVB-T, ATSC, ISDB-T)

• GSM band, NTSC/PAL format

• Software version

We ship exactly what is ordered. Please read product descriptions carefully.

📦 Delivery Refusals & Failed Shipments

If the recipient refuses or fails to accept delivery due to reasons such as:

• Incorrect address

• Refusal to pay customs or taxes

• Missed delivery attempts

• Refusal without valid reason

… eTroBiz is not liable, and no refund will be issued.