What Information Do We Collect?
At eTroBiz LLC, we believe it’s important for you to understand the types of information we collect when you use our website. We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII).
- Personally identifiable information includes data that uniquely identifies you, such as your name, email address, billing/shipping address, phone number, or credit card information.
- Non-personally identifiable information includes data such as your browsing preferences, products viewed or purchased, and visit frequency. This information is aggregated and anonymized and cannot be used to identify you.
You may also visit our site anonymously. We only collect and use personal information necessary to:
- Comply with legal obligations,
- Provide you with the products and services you request, and
- Improve your overall shopping experience.
How Do We Use Your Information?
We collect information from you to:
- Improve your shopping experience
Your feedback and usage help us tailor the website to better meet your needs. - Offer better pricing through promotions
By understanding your preferences, we can offer personalized discounts and promotions. - Send periodic emails
We use your email to send order updates, promotions, newsletters, and service notices. You may unsubscribe at any time using the link provided in each email. - Provide better customer service
Your information allows us to quickly respond to your inquiries and fulfill your orders accurately. - Process transactions
We use your data to validate payments and deliver the products/services you purchase.
Do We Use Cookies?
Yes. Cookies are small files stored on your device to help us recognize your browser and store certain preferences.
We use cookies to:
- Remember and process items in your shopping cart,
- Understand and save your preferences for future visits,
- Analyze website traffic to improve our services.
We also use Google Analytics to understand user behavior. Google may store this data on U.S.-based servers and share it with third parties only where legally required. You can disable cookies via your browser settings at any time.
How Do We Protect Your Information?
We take data security seriously. Measures we use include:
- 128-bit SSL encryption for sensitive information transfers.
- Firewalls and secure servers to protect stored data.
- Strict employee access controls, confidentiality agreements, and background checks.
- Session management, including forced logouts after failed attempts and mandatory password updates every 90 days.
- Account deactivation after 6 months of inactivity.
Who Has Access to Your Information?
Only authorized personnel within eTroBiz have access to your personal data. This includes:
- Customer service staff who manage your orders and inquiries.
- Technical teams who maintain website performance and data integrity.
- Third-party payment processors for secure transaction verification.
- Partners or affiliates, only with your consent, if offering relevant services or products.
In the case of legal requirements or a company acquisition, your information may be disclosed or transferred accordingly.
Can You Correct or Remove Your Information?
Yes. You can access and edit your account at any time. You may also request to remove specific data. Please note that removing essential information (e.g., email address) may impact our ability to serve you effectively. Contact us if you need guidance on what can be removed safely.
Can You Opt-Out of Certain Data Collection?
Yes. You can:
- Disable cookies through your browser,
- Unsubscribe from marketing emails via the link in any of our newsletters.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website and, where appropriate, communicated to you directly. If eTroBiz is acquired or merged with another company, we will notify you so you can make informed decisions about your data.